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The objective of this paper is to persuade the reader of the potential benefits to be gained in applying to the study of information systems in Organisations concepts and theoretical tools developed elsewhere in the social sciences. A framework for analysis derived from a combination of feminist theory and social studies of technology (SST) is presented. The key analytical tools of the script and inscription, interpretative flexibility and actant, stabilisation and visibility are discussed. The paper attempts to demonstrate how these tools can be employed to go beyond the stereotypical images of gender and technology, by focusing on contradiction and resistance. An empirical study concerns an automated care planning system used and resisted by nurse users in a UK National Health Service hospital. The discussion is informed by a resultant table describing the outcome of the application of SST tools as well as points made concerning the issue of gender and technology.

This paper analyses the role of bed managers and the processes involved in admission, stay, transfer and discharge of patients in the hospital setting. The paper seeks to begin a discussion of the difficulties entailed in the allocation of beds within the context of confined resources. This is achieved by: a review of the somewhat sparse literature on bed management and associated issues; the development of frameworks of analysis with regard to what bed managers do and the information used to support the bed management function; and an explication of results from fieldwork. This is followed by a discussion of the scope of responsibility and career role of the bed manager as well as the potential and problems of bed data. Contacts with others investigating this field and other trusts indicate that the situation in Greater Manchester may be typical of most areas.

The purpose of this paper is to analyze the values of IT in elderly care.

The paper is an empirical investigation based on four in‐depth case studies concerning IT in elderly care. The study draws on Actor‐Network Theory (ANT) and Social Construction of Technology (SCOT) with a focus on different actor groups' sense‐making regarding the role of IT in elderly care. The empirical analysis is, however, influenced by Grounded Theory (GT). Values are studied through the concept of “value areas”, which is a categorization of various actor groups' anticipated and experienced effects of developing, implementing, and using IT in elderly care.

The paper finds that the values of IT in elderly care can be organized in four related value areas: administration values, integration values, care values, and professional values. Research limitations/implications – Although the findings in this paper are related to elderly care it is believed that the value areas could be valid for all kinds of care work. Practical implications – The paper illustrates how different values are present during the development of IT, and discusses the importance of not only including, but also permitting, various actor groups' interests and values to influence the design process.

This paper examines the value of IT in elderly care, as well as presenting an approach for analyzing the values of IT. The paper and its findings should be valid for researchers, as well as for practitioners.

Imagine you are working at the reference desk of a major university library on a busy weekday afternoon. As you say, “How may I help you?” to your next client, you notice that he is wearing a high school letterman's jacket and is sporting fuzz on his upper lip that he would proudly call a mustache.

In this conceptual essay, the purpose of this paper is to argue that the structure of databases and other information systems provides valuable information beyond their content. The author contends that reading databases – as a separate, distinct activity from retrieving and reading the documents that databases contain – is an under-studied form of human-information interaction. Because the act of reading databases encourages awareness, reflection, and control over information systems, the author aligns the author’s proposal with “slow” principles, as exemplified by the slow food movement.

This paper presents an extended argument to demonstrate the value of reading a database. Reading a database involves understanding the relationship between database structure and database content as an interpretation of the world. For example, when a supermarket puts vermicelli in the pasta section but rice vermicelli in the Asian section, the supermarket suggests that rice vermicelli is more “Asian” than “noodle.” To construct the author’s argument, the author uses examples that range from everyday, mundane activities with information systems (such as using maps and automated navigation systems) to scientific and technical work (systematic reviews of medical evidence).

The slow, interpretively focused information interactions of reading databases complement the “fast information” approach of outcome-oriented retrieval. To facilitate database reading activities, research should develop tools that focus user attention on the application of database structure to database contents. Another way of saying this is that research should exploit the interactive possibilities of metadata, either human-created or algorithmically generated.

This paper argues that information studies research focuses too heavily on seeking and retrieval. Seeking and retrieval are just two of the many interactions that constitute our everyday activities with information. Reading databases is an area particularly ripe with design possibilities.

This paper seeks to offer a retrospective look at an intellectual journey in and out of using actor‐network theory, which the author drew on to carry out an in‐depth case study of the troubled implementation of a computerised reservation system in a major transport company. The application of some key ANT concepts, i.e. human and non‐human actors, symmetry and translation, is reflected upon, highlighting their benefits and limitations.

The paper's aims are accomplished through a confessional account of how it was done, rather than a normative post hoc justification. Some empirical evidence is provided to illustrate the difficulties and problems encountered in travelling back and forth between theory, methodology and data.

In particular, ANT was very useful in focusing the paper on how to look at IS success and failure symmetrically and how social and technical distinctions are socially constructed, for instance in the conception and application of yield management software. Formulating a series of translations to encompass a large number of actors is shown to have provided some explanatory capacity. But a limitation is how to relate local and global actors, which is also a matter of power relations and politics.

The paper explains why, as a late and unplanned reaction to this, but also in contradiction with ANT principles, it ended up complementing ANT with Clegg's theory of power to bridge that gap. The paper concludes with a discussion of where the difficulties lie in using ANT and how it can be misused in IS research; the author argues that this is due to a lack of exposure to post‐structuralism in IS research, compared with other management‐related disciplines; and that recent efforts by scholars in the science and technology studies field to combine constructivist approaches such as ANT with critical social analysis should be considered.

This paper presents an overview of Latin American (LA) publications on corporate social responsibility (CSR) and closely related themes that appear in ISI Thompson Reuters Social Science Citation Index journals, in the period 2000-2017. The purpose of this paper is twofold. The first is to understand the institutional context in which this research is being produced, and to reflect on how it can be improved. The second is to map out key research strands in this literature, to discuss its achievements and limitations, and identify opportunities for future research.

A quantitative-qualitative systematic review was performed using a standard bibliometric approach. A total of 148 articles from 36 journals, indexed in the ISI Thompson Reuters Social Science Citation Index, were selected and analyzed. A systematic analysis was performed, based on a review protocol, which comprised following eight steps: research objectives, article search, articles selection, article identification, root themes coding, data coding, data coding validation and content analysis.

Research about CSR Latin America features a very low citation record. It is also very fragmented. Both of these characteristics reflect little conversation amongst scholars publishing on this topic in indexed venues. More generally, participation in these venues reflects the location of scholars working on this topic as peripheral actors in scholarly conversations. The study identifies many opportunities for future research that attend to key issues that are relevant for Latin America and that will stimulate a more dynamic conversation among scholars interested in the region.

First, this study is limited to articles on CSR research on LA published in ISI journals. It does not show the whole trend of other academic and managerial publications in the region. Second, although the articles selected were retrieved based on 17 search terms derived from the theoretical framework, the complexity of CSR-related themes and its evolution could have caused some terms, and therefore publications, to be left out.

Results provide scholars interested in the region with updated information about the state of research on the topic and about opportunities for future research. They also provide business schools in the region with a valuable input for a comprehensive reflection on research policy.

In the 30th anniversary of Academia (Revista Latinoamericana de Administración), this study offers recommendations on how research on CRS in Latin America could be made more visible and relevant.

This is the first bibliometric analysis of scholarly publications on CSR and related issues in Latin America. It is also unique in addressing institutional factors that may be conditioning intellectual production on the topic.

Este artículo presenta una descripción general de las publicaciones sobre América Latina (AL) acerca de la Responsabilidad Social Empresarial (RSE) y temas estrechamente relacionados que aparecen en las revistas del Índice ISI Thompson Reuters de Ciencias Sociales, en el período 2000-2017. El propósito de este estudio es doble. El primero es comprender el contexto institucional en el que se está produciendo esta investigación, y reflexionar sobre cómo se puede mejorar dicho contexto. El segundo es trazar líneas de investigación clave en esta literatura, para discutir sus logros y limitaciones, e identificar oportunidades para futuras investigaciones.

Se realizó una revisión sistemática cualitativa-cuantitativa utilizando un enfoque bibliométrico estándar. Se seleccionaron y analizaron un total de 148 artículos de 36 revistas indexadas en el Índice de citas de Ciencias Sociales de ISI Thompson Reuters. Se realizó un análisis sistemático, basado en un protocolo de revisión que comprendía ocho pasos: objetivos de la investigación, búsqueda de artículos, selección de artículos, identificación de artículos, codificación de temas raíz, codificación de datos, validación de codificación de datos y análisis de contenido.

Las publicaciones sobre RSE en AL presentan un registro de citas muy bajo, además de muy fragmentado. Ambas características reflejan poca conversación entre los académicos que publican sobre este tema en revistas indexadas. En términos más generales, la participación en estas publicaciones refleja la ubicación de los académicos que trabajan en este tema como actores periféricos en las conversaciones académicas. El estudio identifica muchas oportunidades para futuras investigaciones que atienden temas clave que son relevantes para AL y que estimularán una conversación más dinámica entre los académicos interesados en la región.

En primer lugar, este estudio se limita a artículos sobre investigación de RSE en AL publicados en revistas ISI. No muestra la tendencia general de otro tipo de publicaciones académicas y gerenciales sobre la región. En segundo lugar, aunque la búsqueda en esta investigación se hizo con base en 17 términos derivados del marco teórico, la complejidad de los temas relacionados con la RSE y su evolución podrían haber ocasionado que algunos términos, y por lo tanto publicaciones, hayan quedado fuera del análisis.

Los resultados proporcionan a los estudiosos interesados en la región información actualizada sobre el estado de la investigación sobre el tema y sobre las oportunidades para investigaciones futuras. También le ofrecen a las escuelas de negocios de la región un aporte valioso para una reflexión integral sobre la política de investigación.

En el 30 aniversario de Academia (Revista Latinoamericana de Administración), este estudio ofrece recomendaciones sobre cómo la investigación sobre RSE en AL podría hacerse más visible y relevante.

Este es el primer análisis bibliométrico de publicaciones académicas sobre RSE y temas relacionados en AL. También es único al abordar los factores institucionales que pueden condicionar la producción intelectual sobre el tema.

The case was written using information and data from secondary sources. It describes real people and the situations experienced by them. It does not use any fictitious names, scenarios or organizations.

The case study “Melanie Perkins: Poised to Redesign Canva from Tech Unicorn to Tech Giant?” describes the entrepreneurship journey of Melanie Perkins (she) (Perkins), the CEO of Australia-based tech unicorn and graphic design company, Canva Pty Ltd. (Canva). The case starts with a brief look into Perkins’ background and documents her entrepreneurial spirit, which, at the age of 19, led her to identify a hitherto unserved market (yearbooks) in the graphic design industry and offer an online design system through her venture, Fusion Books (Fusion). Fusion was completely bootstrapped and became a runaway success within five years. That encouraged her to envision setting up a one-stop-shop design site that would make design accessible to everyone.

However, when she tried to raise funds, Perkins encountered multiple rejections from venture capitalists. She persevered and continually refined her strategy. Eventually, she managed to raise venture capital funding and establish her design startup, Canva, in 2013. Canva then went on to disrupt the graphic design industry. The case describes in detail the reasons for Canva’s success, which went on to be one of the few profitable unicorn start-ups. The case also throws light on how Perkins used Canva as a tool to change society with her two-step plan. Despite its market success, Canva faced heavy competition in the design and publishing space from well-established players. Can Perkins challenge the competition and ultimately make Canva a software giant in the future?

The case is intended for use in teaching the subjects “Entrepreneurship Development,” “Business Strategy,” “Leadership Skills and Change Management” and “Positive Psychology for Managers” in both graduate and post-graduate programs.